Shipment
The item processing time is the time from receipt of your order until it is shipped. After receiving your order, we conduct strict quality control and testing to ensure the quality of the product to your satisfaction before shipping. It usually takes 2-7 working days to process your order. However, please note that the processing time can also be affected by the stock level of individual items, the time of year, national holidays, etc.
*If you want to cancel an item from your order, simply send us a request via email or the contact form. We will get back to you within 24 hours. We can no longer cancel orders that have already been dispatched, allow changes or make changes of address.
Delivery time = processing time + shipping time
shipping time
Once your order has shipped, the estimated delivery time is between 5 and 12 business days, depending on the country or region.
For your information, we provide the following delivery times, broken down by country:
| COUNTRY | discounts |
Shipment
|
Delivery time | SERVICE |
|---|---|---|---|---|
| Germany |
Over 45 euros 35 - 44.99 EUR 0 - 34.99 EUR |
For free 4.99 8.99 |
5-8 business days | default |
| Austria | Over 45 euros 35 - 44.99 EUR 0 - 34.99 EUR |
For free 5.99 9.99 |
5-9 business days | default |
| Switzerland | Over 45 euros 35 - 44.99 EUR 0 - 34.99 EUR |
For free 4.99 8.99 |
7-12 business days | default |
| France | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 5.99 8.99 |
7-12 business days | default |
| Netherlands | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 6.99 9.99 |
7-12 business days | default |
| Belgium | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 9.99 12.99 |
9-15 business days | default |
| Rest of EU | Over 69 EUR 35 - 68.99 EUR 0 - 34.99 EUR |
For free 9.99 12.99 |
10-17 business days | default |
Where can I find my tracking number?
When your items ship, you should receive an automated email notification from the system providing you with a tracking number.
If you haven't received one or the tracking number doesn't work, don't worry. Contact us and we will solve the problem!
Please email us at info@razys.com and we will be happy to help.
Unexpected Delays
In some cases delivery may take longer than the standard shipping times above. External factors may cause shipping delays such as B. International Customs Clearance and Public Holidays which we can't control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.